We aim to dispatch all orders made by 3pm on the same from Monday to Friday so long as items are in stock. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
UK delivery options
Standard delivery, 3-5 working days, £3.95 1st Class 1-2 working days, £5.99 Special Delivery £8.99 Royal Mail Saturday £12.99 Returns and exchanges If you wish to return or exchange and item then that means you have bought your product from of us, and so first of all, we would like to thank you! Customer satisfaction is paramount at hempleith and as such, we want to not only provide high quality product but also high quality service. If you are not perfectly satisfied with your items then you have 30 days to return them to us for an exchange or refund.
You must let us know within 14 days of receipt your wish to return or exchange any items. Just send an email with your order number the issue with the product. In order to accept an item for a return or exchange all items must be unopened with the seals in tact. We cannot accept any item that has been opened or used as there is a potential of denaturing the product. Lost or Undeliverable Orders If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately. If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery plus a 20% administration fee.
Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs. All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery. If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.